FAQs

What is this store's return and exchange policy?

Our goal is to make people happy so if you have any questions, concerns, or issues with your order please let us know so we can do our best to resolve the problem.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Digital downloads (such as patterns) and custom or personalized orders are exempt from being returned.

- Read full Refund Policy

    Do you accept orders placed outside of the US?

    We sure do!

    Please note that orders shipped to countries other than the United States may be subject to import taxes, custom duties and fees. These are the responsibility of the buyer. Squshies is not responsible for any additional taxes, custom duties or fees charged by your government.

      How long will it take to receive my order?

      ✮ ✮ ✮ ✮ Please note that some items in our shop have different shipping times. Items are shipped together, so all items will be shipped based on the item with the longest shipping window. ✮ ✮ ✮ ✮

      - In stock items: 1-3 business days after payment is received.
      - Made to order items : 1-2 weeks after payment is received
      - Custom orders: 2-3 weeks after payment is received

      Items will be shipped through the United States Postal Service, First Class or Priority Mail, depending on the weight and destination of the order.

      We ship with delivery confirmation on packages mailed within the United States. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

        Can I order a Custom Squshie?

        Sure! We love custom orders. Just fill out this handy custom order form to let us know what you are looking for.

          Other Important Squshie Info

          All Squshies felt items are carefully handmade from  Eco-Fi Felt, which is made of 100% post-consumer recycled bottles. Each Squshie is individually cut and hand stitched. 
          Squshies are hand made in a smoke-free, but pet friendly home. Please keep this in mind if you have severe allergies.
          Squshies are intended to be decorative items only. They should be kept out of reach of pets and young children.
          Due to the handmade nature of Squshies, no two will be completely identical, although we do our best to keep the same items as consistent as possible. Please also note that colors on computer monitors may slightly vary from those of the actual item.
          California Residents: A sales tax charge will be automatically added to your total at check out